Return Conditions
We want you to be completely satisfied with your purchase. Items can be returned within 30 days of delivery provided they are in their original condition and packaging. Please note that mattresses must be unused and in their original sealed hygiene wrap to be eligible for return. Custom orders and floor models are final sale and cannot be returned. A restocking fee may apply to certain furniture items. To initiate a return, please contact our Jacksonville support team with your order details.
Refund Process
STEP 01
Submit a Request
Contact our customer service team via email with your order number and photos of the item within 30 days of delivery.
STEP 02
Inspection & Approval
Once your request is received, our quality control team will review the details. You will receive an approval notification via email.
STEP 03
Return Pickup
We will schedule a professional pickup of the items within 5-7 business days of approval. Items must be in original condition.
STEP 04
Refund Issuance
After the item is returned to our depot, the refund will be processed back to your original payment method within 10 business days.
Exclusions & Final Sale
Please note that certain items are ineligible for return or refund. All mattresses and bedding products are final sale for hygiene reasons once the original packaging has been opened. Additionally, any custom-ordered furniture or floor model clearance items are sold as-is and cannot be returned. We encourage all customers to thoroughly inspect these items at the time of purchase or delivery. All delivery and assembly fees are non-refundable once the service has been completed.
- Mattresses with opened original packaging
- Bedding products and pillows
- Custom or special order furniture pieces
- As-is clearance and floor models
- Delivery and professional setup fees